Will AI spur revenue growth for the telcos?

• A global AI survey sponsored by Ciena highlights industry optimism 
• The telcos have unique networking assets that can serve users of AI.
• Much is still to play out and telcos have a history of missed opportunities.

The leading communications service providers have been on a decade-long journey to transform their networks and grow their revenues.

Jürgen Hatheier.

To the list of technologies the operators have been embracing can now be added artificial intelligence (AI). 

AI is a powerful tool for improving their business efficiency. The technology is also a revenue opportunity and service providers are studying how AI traffic will impact their networks. 

"This is the single biggest question that everyone in this industry is struggling with," says Jürgen Hatheier. "How can the service providers exploit the technology to grow revenues?"

However, some question whether AI will be an telecom opportunity.

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