Colt's technology and architecture specialist, Mirko Voltolini, talks to Gazettabyte about how the service provider has transformed its network from one based on custom platforms to an open, modular design.
It was obvious to Colt that something had to change. Its network architecture based on proprietary platforms running custom software was not sustainable; the highly customised network was cumbersome, resistant to change and expensive to run. The network also required a platform to be replaced - or at least a new platform added alongside an existing one - every five to seven years.
Mirko Voltolini
"The cost of this approach is enormous," says Mirko Voltolini, vice president technology and architecture at Colt Technology Services. "Not just in money but the time it takes to roll out a new platform."
Instead, the service provider has sought a modular approach to network design using standardised platforms that are separated from each other. That way, a new platform with a better feature set or improved economics can be slotted in without impacted the other platforms. Colt calls its resulting network a modular multi-service platform (MSP).
The MSP now delivers the majority of Colt's data networking and all-IP services. These includes Carrier Ethernet point-to-point, hub-and-spoke and private networks services, as well as internet access, IP VPNs and VoIP IP-based services.
The vendors chosen for the MSP include Cyan with its Z-Series packet-optical transport system (P-OTS) and Blue Planet software-defined networking (SDN) platform and Accedian Networks' customer premise equipment (CPE). Cyan's Z-Series does not support IP, so Colt uses Juniper Networks' and Alcatel-Lucent's IP edge platforms. Colt also has a legacy 20-year-old SDH network but despite using a P-OTS platform, it has decided to leave the SDH platform alone, with the modular MSP running alongside it.
Colt chose its vendors based on certain design goals. "The key was openness," says Voltolini. "We didn't want to have a closed system." It was Cyan's management system, the Blue Planet platform, that led Colt to choose Cyan.
Associated with Blue Planet is an ecosystem that allows the management software to control other vendors' platforms. Cyan uses 'element adapters' that mediate between its SDN interface software and the proprietary interfaces of its vendor partners. Cyan says that its Z-Series P-OTS appears as a third-party piece of equipment to its Blue Planet software in the same way as the other vendors' equipment are; a view confirmed by Colt. "Because of its openness, we have been able to integrate other vendors to use the same management system as if they were Cyan components," says Voltolini.
"Cyan was probably the best option available and we decided to go with it," says Voltolini. The company was looking at what was available two years ago and Voltolini points out that the market has evolved significantly since then. "In the end, if you want to move ahead, you need to make decisions," he says. "We are quite happy with what we have picked and we continue to improve it."
Colt says that as well as SDN, network functions virtualisation (NFV) is also important. "With the same modular platform we have created a virtual component which is a layer-3 CPE," says Voltolini. The company is issuing a request-for-information (RFI) regarding other CPE functions like firewalls, load-balancers and other networking components.
Benefits and lessons learned
Adopting the MSP has speeded up Colt's service delivery. Before the modular network, it would take between 30 and 45 days for Colt to fulfil a customer's request for a three-month-long Ethernet link upgrade, from 100 Megabit to 200 Megabit. Now, such a request can be fulfilled in seconds. "We didn't need any more layer-3 CPE and we can upgrade remotely the bandwidth," says Voltolini.
Colt also estimates that it will halve its operational costs once the new network is fully deployed; the network went live in November 2013 and has not been deployed in all locations. The operational expense improvement and the greater service flexibility both benefit Colt's bottom line, says Voltolini.
A key lesson learned from the network transformation is the importance of leading staff through change rather than any technological issues. "The technology has been a challenge but in the end, with the suppliers, you can design anything you want if you have the right level of collaboration," says Voltolini. "But when you completely transform the way you deliver services, you are touching everything that is part of the engine of the company."
Colt cites aspects such as engineering solutions, service delivery, service operations, systems and processes, and the sales process. "You need to lead the transition is such a way that everybody is going to follow you," says Voltolini.
Colt encountered obstacles created because of the staff's natural resistance to change. "Certain things took longer," says Voltolini. "We had to overcome obstacles that weren't really obstacles, just people's fear of change."